Office: (08) 6311 2864 Mobile: 0427 146 165 admin@dsmpms.com.au
DSM Property Management Services and DSM STRATA began independent trading and operations as a sole trader in October 2015 to provide specialised professional real estate property services and applied strata management to the city and regional community of Western Australia. DSM is a fully registered and licensed real estate management practitioner in Western Australia and a registered strata management practitioner in New South Wales.
Presently, our core business activities in Western Australia are focused on Strata Management, Construction Project Management, Building Design Services and Property Management. Sales and Marketing are a turbulent facet of the property industry affected by domestic and international economic swings in economy but continues to develop with modest steady growth.
As our agency grows some clients are beginning to notice the specialised services that not offered by a traditional real estate agent. DSM could possibly assist you with a future customised (or ‘bespoke’) long-term sustainable design or investment development. Our firm does not mass produce the same design concept repeatedly. Value adding to your project in the design and planning phase is part of the total life-cycle process from concept to completion. Many new property developments are poorly planned focusing only on the bottom-line profit.
DSM Property Management Services focuses on offering its customers a refreshing and honest approach to the property industry. We pride ourselves on our ability to provide a high level of service, technical expertise and applied knowledge that is envied by others in the industry. By investing the time to listen to our clients, we strive to develop the most effective strategy to maximise the returns on your property investment.
It is common knowledge that the property industry is driven by the local and national economy which is linked to market supply and demand. We do not make promises to our clients to achieve unrealistic demands, expectations or unreasonable services. The DSM Team tries to maintain reasonable open communications as much as practical with prioritised timely responses to emails and telephone calls. If you call our office, please leave your name, contact details and a short message. If you just hang up not leaving any details of your enquiry, you cannot expect a response.
Our cornerstone philosophy is “SERVICE & TEAMWORK BEFORE PROFIT”. This is a fundamental driver that inspires and highly motivates each member of the DSM Team.
Our business model is based on a family business model of strong honest values and customer service. Our operations are not bound or restricted by mass rigid generic corporate franchise systems or groups controlling our decision making. Your ‘personal name’ is your brand which distinguishes you from the rest of the big nameless corporate crowd.
We are located in in regional Geraldton and Perth city. We do not pay franchise fees, lease large commercial office space, operate large fleets of vehicles, over burden our team members with unfair workloads or over staff. Our small team is multi-skilled and have a diverse range of cross training in administrative and financial support skills. Reduced overheads also means much lower professional management fees and unnecessary charges for the client. These savings are passed directly to our clients, invested back into the business and support of DSM Team Members with programs of continuing their professional education and better remuneration. Simplifying your business operations with does not mean a compromise in the quality or level of service provided to the clients.
Our service providers receive payment in 7 or 14-day cycles instead of the usual industry standard 30-day account. The, “You get paid when we get paid treatment” is an unfair system which we do not support. You don’t get your car serviced and pay then expect the service provider to get paid weeks or months later. As a result, our Subcontractors and Suppliers consistently provide prompt reliable services to go the extra mile for our clients and DSM.
Team members are rewarded by incentives and excellent remuneration packages. Combining this reward system with flexible employment conditions encourages the DSM Team to consistently exceed their productivity limits which directly translates in very high levels of customer satisfaction. Team members consistently exceed our business expectations because we appreciate and reward their efforts. Team member 'happiness and welfare’ is a high priority for DSM.
The use of very user-friendly professional web-based Accounting, Strata Management and Property Management Software allows the DSM Team Members and Customers 24/7 worldwide access to their property financial data for your rental property and/or strata property. Using the correct type of management software and technology enables customers to more efficiently manage their property investments with much more freedom of access and transparency.
We also implement ‘paperless’ office practices as a policy to minimise environmental impact and needless printing. This policy embraces the currently available electronic technologies that reduces administrative wastage, double handling of paper documents, long-term storage of data, and time lost on retrieval of archived records to name a few. We are not reinventing the wheel, we are just simplifying existing long-established business practices like producing levy notices which are easy to read, use email for the mass distribution of correspondence or notices instead of traditional mail. If you are not familiar or comfortable with the use of electronic media, please advise us how of your preferred method of delivery of your property documents.
Each year has challenges ahead which encourages the DSM Team to work smarter to maintain or raise our levels of customer service. The DSM Property Management Services and DSM STRATA Team thrives on teamwork in-house and we are crossed trained in different sections of the business so members have the capability to multi-task. This diversity of experience and technical knowledge just enhances what we can offer to satisfy our customer’s needs. You just treat others how you would like to be treated - with mutual trust, respect and courtesy.
DSM is a sole trader and operator of a fully independent licensed real estate agency with a very flexible and very approachable that we conduct our business. Going forward we hope to promote our building design and construction project management consultancy. In the meantime, our energy is focused on service to the Geraldton community and to expand our blend of customised real estate services to the Perth community.
